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Troubleshooting Missing Budget Values
Troubleshooting Missing Budget Values

A guide to help find 'ghost' amounts in the Budgets & Actuals area.

Shem Bogusz avatar
Written by Shem Bogusz
Updated over a week ago

If the Income, Cost of Sales, Expense totals do not seem to be correct compared to the values in the detail accounts within the section, it can appear that the Total rows have ‘ghost’ amounts in them.

To find the values that are being included in the total amounts, you need to reveal all the rows, so assuming you are in the Accounts Layout under Filter -> Bulk actions -> Show Inactive.

Show inactive accounts

You may also need to show the inactive Business Units, Expand Business Unit Side Bar -> Bulk Actions -> Show inactive.

This should then reveal all the amounts that are included in the Total rows and you can either remove the Budget values if the accounts / business units are indeed inactive, or if they should be included, make them active again in your Accounting programme and re-sync to Calxa to restore them.

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