Update Payment Method

Update payment method and billing contact details.

Mick Devine avatar
Written by Mick Devine
Updated over a week ago

This help note will show you how to update your Payment Details. You can choose between two payment types: Direct Debit payments from a Bank account (within Australia only) or payment by Credit Card.

  1. Click this this link to sign in and go to the Payment Details menu.
    Alternatively navigate to Settings -> Billing & Admin -> Billing and then choose Payment Details from the left menu.

  2. Find your payment method listed here and click CHANGE.

    Change payment method button

  3. Choose the new payment details as preferred.

  4. A screen will pop up depending on your choice of payment option. Fill in the form with the new details and submit. Agree to the terms and submit.

Note: πŸ’¬ Direct debit is only available for customers with an Australian billing address and bank account. All other customers will be directed to the Credit card payment screen.

  1. For Direct Debit Requests please use the Type = Business.

    Direct Debit Request Form

  2. For credit card please note the amount will be Zero, as you are only updating the Payment Details at this point. Once the process has been completed, any outstanding Invoices will be captured by our system. The payment details will also be registered for future payments when they fall due.

  3. You will be returned to the Billing Management page, and your new payment method will be recorded here.

    New payment method shown here.


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