Update Payment Details
Mick Devine avatar
Written by Mick Devine
Updated over a week ago

This help note will show you how to update your Payment Details. You can choose between two payment types: Direct Debit payments from a Bank account (within Australia only) or payment by Credit Card.

The Payment details can be updated and replaced but cannot be removed, if you wish for these details to be cleared please contact support.

  1. Click on this link to sign in and go to the Payment Details screen. Alternatively navigate to Settings -> Billing & Admin -> Billing and then choose Payment Details from the left menu.

  2. Click the cog alongside the current payment details, then click Edit Details.

  3. Choose the new payment details as preferred.

    Note: Direct debit is only available for customers with an Australian billing address and bank account. All other customers will be directed to the Credit card payment screen.

  4. A screen will pop up depending on your choice of payment option. Fill in the form with the new details and submit. Agree to the terms and submit.

    Please note, the amount will be Zero as you are only updating the Payment Details at this point. Once the process has been completed, any outstanding amount will be captured by our system. The payment details will also be registered for future payments when they fall due.

  5. You will be returned to the Billing Management page, and your new payment method will be recorded in the orange ribbon at the top right.

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