Reconnect a Xero Organisation
Mick Devine avatar
Written by Mick Devine
Updated over a week ago

Occasionally the authorisation tokens we use to connect to Xero may become invalid or revoked by a user in Xero. In this case we'll no longer be able to connect to Xero and the sync process will fail. As such you will need to reauthenticate or reconnect Calxa to Xero.

  1. Navigate to:
    Reports -> Report Tools -> Organisation Sync
    Settings -> Organisation Settings -> Organisation Sync

  2. Identify the Organisation you wish to Reconnect in the list of Organisations shown and click the Connect to Xero button.

    Connect to Xero

    Note: If you see Sync Now instead of the Connect to Xero button, and your organisation sync isn't working, you will first need to click on the 3 dots menu and select Disconnect.

  3. Login to Xero select the Organisation you are connecting to and click Allow Access.

    Xero Authentication Showing Allow Access Button

  4. If the company you're connecting to is shown as already connected you can simply click Continue with # organisations.

    Xero Authentication showing Continue with 3 organisations button.

Did this answer your question?