2-Step verification adds an extra level of protection to your account. When signing into Calxa you'll be required to provide your email and password as well as a security code which can be sent to either your email or by SMS to your phone.  


TABLE OF CONTENTS


2-Step with Email

This is the default 2-Step verification method available on all Calxa accounts. When signing in on a device that has not been previously trusted, Calxa will send a verification code to the email address used to sign in. The code sent to your email is valid for 15 mins. A  code entered after 15 mins will return an error that the incorrect code was entered.  


2-Step with SMS

You can optionally add a phone number for 2-Step verification via SMS. 


Configure 2-Step SMS Number


Only one phone number can be linked to your log in for 2-Step verification. To add or edit your phone number for 2-Step verification you must first be signed in to Calxa

  1. Browse to Settings -> Billing & Admin
  2. Select 2-Step SMS Number which will open in a new window

  3. Select your Country/Region from the dropdown and enter your Phone number

    Note: the number provided must be able to receive a text message (SMS)

  4. Click Send Code

    Send code via SMS
  5. We'll send a text message (SMS) with a verification code to your phone. Enter this code in the field provided.

    Note: the code will be verified automatically when you enter 6 characters.

    SMS verification code

  6. Once verified the click Continue to return to Calxa.

  7. When a phone number has been configured on your account you can choose to either send a verification code via Email or SMS.

    2-Step Email or SMS


Trust this device for 30 Days 

You can optionally skip 2-Step verification for up to 30 days. During sign in simply click the checkbox labelled, Trust this device for 30 days.

Trust this device



Troubleshoot Trust this device

How it works

When you use this option Calxa adds a record to your browsers storage that identifies your device on the current network. This record stores the following details. 

  • Public IP Address
    • If you move locations with the same device like from between home and office for example then these 2 locations will require separate validation. 
    • If you visit a new location that you've not validated before like a clients office, this will require separate validation.
    • If your internet service provider (ISP) changes your public IP address you will be required to validate the new IP address. This can happen if you restart your router for example. 
  • User Agent (browser)
    • Signing in from a different browser on the same machine will require separate validation.
    • Signing in from a different machine will require separate validation.   
  • Timestamp 
    • Once the timestamp is greater then 30 days old, a new validation will be required. 


Check that all of the above remains the same each time you sign in before progressing to the next troubleshooting steps.  


Browser Storage

To Save the trusted record you will need to allow the browser to save data for the sign in domain https://calxacloud.b2clogin.com. Check the browser settings to ensure it is allowing local data to be saved and is not being cleared when you close the browser. More details on each browser below.  


Chrome

Browse to Settings -> Privacy and security -> Cookies and other site data


Either ensure:

  • You don't have Block all cookies enabled and don't have Clear cookies and site data when you quite Chrome enabled. 
  • or add an exception for https://calxacloud.b2clogin.com in Sites that can always use cookies.


Edge

Browse to Settings -> Privacy, search, and services.


Either ensure:

  • You don't have Tracking prevention = Strict and don't have Cookies and other site data enabled under Choose what to clear every time you close the browser.
  • or add an exception for https://calxacloud.b2clogin.com in Tracking prevention -> Exceptions


Firefox

Browse to Options -> Privacy & Security.


Either ensure:

  • You don't have Enhanced Tracking Protection = Strict and you don't have Delete cookies and site data when Firefox is closed enabled. 
  • or add an exception for the Calxa sign in page. Click on the shield shield icon to the left of the address bar when on the Calxa sign in page. Toggle the switch at the top of the panel to turn off tracking prevention. 


Safari

Browse to Safari -> Preferences -> Privacy.


  • Ensure you don't have Block all cookies enabled.