Workflows allow you to save time by automating tasks such as syncing the organisation data from your accounting system and generating and delivering report bundles. In this article we cover what to check when your workflow fails so you can resolve the issue. 


For further information on workflows, please see Create an Automated Workflow, Edit Workflow Actions and Properties, and View Workflow Activity and History.


How do you know when a workflow has failed?  

Email Notification

When a step or action in a workflow fails the Subscription Owner and Co-Owners will be sent an email notification outlining which workflow, step or action failed and provide the related error message. Below is an example email error notification. 


  1. Workflow name
  2. Action or step that failed
  3. Error message


Example email notification



View Workflow Activity

You can check if a workflow has failed by reviewing the workflow history, as explained in View Workflow Activity and History. Workflows with failed steps will be flagged with the Failed tag as shown below. Hover your mouse over the failed tag to view the error message. 


Failed workflow tag



Common Workflow Errors

Organisation Sync Errors

When an Organisation Sync fails, it is most likely due to an authentication issue causing the integration to your accounting system to be disconnected. To resolve this try reconnecting Calxa to your company file. Refer to the individual accounting system steps below:


Generate and send report bundle errors

Individual reports can fail in a bundle and the workflow step is not considered to have failed. In this case you will still receive the bundle minus the failed report but the delivery email will outline what reports failed. If all the reports in a bundle fail then the action  or step will fail and be logged as such. 


A bundle report could fail for a number of reasons, such as:

  • A budget version used in the report criteria has been deleted. 
  • A business unit selected as part of a business unit list used in the report criteria has been deleted in your accounting system. 
  • An account tree used in the report criteria has been deleted.
  • An organisation selected in the report criteria has been deleted.
  • A custom KPI selected in the report criteria cannot be calculated.

In all of the above cases you should edit the individual reports that failed as per Edit a Bundle - Actions on an Individual Report and fix the saved report criteria as per Set Report Criteria.



Workflow was successful but didn't receive reports

When a workflow ran successfully but you didn't receive the reports via email, this will likely be due to two reasons:

  1. The email has gone into your Junk folder - please review this folder and move the reports to your Inbox.

  2. Your mail server's spam filter is blocking emails from CalxaOnline@calxa.com - please ask your IT support to ensure you can receive emails from this address.