Occasionally the authorisation tokens we use to connect to Xero may become invalid or revoked by a user in Xero. In this case we'll no longer be able to connect to Xero and the sync process will fail. As such you will need to reauthenticate or reconnect Calxa to Xero.
- Navigate to:
Reports -> Report Tools -> Organisation Sync
Settings -> Organisation Settings -> Organisation Sync
- Identify the Organisation you wish to Reconnect in the list of Organisations shown and click the Connect to Xero button.
Note: If you see Sync Now instead of the Connect to Xero button, and your organisation sync isn't working, you will first need to click on the 3 dots menu and select Disconnect.
- Login to Xero select the Organisation you are connecting to and click Allow Access.