To cancel a subscription to Calxa, you will need to be the Payer for the subscription, and log in online with those credentials.


1. Sign in to the Calxa app, then click on the Ellipsis at the far right of the screen and select billing





2.  Make sure that Subscriptions is selected on the left of the screen


Subscriptions Menu




3.  On the right hand side click the Ellipsis and choose Cancel Subscription from the drop down list


Cancel Subscription option


4.  Click the drop down menu and Select your reason for cancellation from the list.



5. Once the reason is selected the Cancel Subscription button will colour and you will need to click to confirm you wish to cancel.  If you do not want to cancel, click the GO BACK.




6.  A confirmation of cancellation email will be sent to the Billing contact's email address in due course.  This could take up to 24 hours on a normal business day, and longer after hours.