If you have a current Trial or expired Subscription of Calxa, and you wish to purchase a subscription, you can upgrade the existing subscription to continue with the files you have been using previously.


  1.  Sign in to the Calxa app, then click on the ellipsis at the far right and select Billing.

    Click on Billing

  2. Make sure that Subscriptions is selected on the left of the screen.

    Select Subscriptions

  3. Click on Subscribe Now shown at the right of your trial subscription.

    Click on Subscribe Now

  4. Profile information - complete your profile.

    Note if we already have your details, this screen will be filled in. Please check the current details are correct. Click Next Step.

    Enter profile details

  5. If your address is outside of Australia, the GST/VAT registration toggle will automatically switch on below the Country drop-down as shown below.

    Please only turn off the GST/VAT toggle if you are NOT registered in your own country.

    Please add your GST/VAT registration number if it is available, so that we do not have to add GST/VAT to your subscription amount. Click Next Step.



  6. Update the Subscription Name, this will show in the Subscription Screen.

    Update the Subscription Reference - this will appear on your invoices (optional). Click Next Step.



  7. Choose your Subscription plan. If you have a Promotion code, insert it on this screen at right.

    Choose Subscription plan

  8. Select the level of product - when selected an orange box will highlight your selection.

    If required, update the number of users and organisations by moving the sliders. The sliders start from the number of users/organisations included with the basic pricing.

    You can also add a Promo Code on this screen as well if you have one. Click Next Step.

    Select level of product

  9. Choose your preferred payment method, either Credit Card or Bank Direct Debit (Within Australia only).

    Note: Payment details are retained externally from Calxa with the providers as noted in payment information window.

    Click Subscribe.

    Payment method

  10. A form will pop up relating to your chosen payment option. Fill in the payment details as appropriate. Click Pay Now.

    eWay payment window

  11. The payment will process and you will be returned to the Billing Management Screen with your new subscription displayed. The next payment due date will be noted.

    Subscription summary

  12. Edit Subscription allows you to move between subscription plans and add or remove additional users and organisations. See Upgrade or Downgrade Subscription for details.


  13. The ellipsis symbol allows you to Rename, Set or update a Reference or Cancel the Subscription.

    Please note the greyed out options are not yet available, but will be coming soon.

    Rename subscription and set a reference