Pause Subscription

Pause your subscription until a future period when it will automatically activate again.

Shem Bogusz avatar
Written by Shem Bogusz
Updated over a week ago

If you won't be needing Calxa for a number of months pausing is an alternative to cancelling. Pausing allows you to pause subscription payments until a future period when the subscription will automatically activate again.

Note πŸ’¬ Only a subscription payer can edit the subscription, this is usually the email address that receives the subscription invoices.

Note πŸ’¬ If you have subscribed to Calxa through the Xero app store, the Pause subscription option is not supported.

  1. Sign in to Calxa and Navigate to:

    Settings -> Billing & Admin -> Billing

    This will open the Billing Management screen in a new browser tab.

  2. Click the 3 dots menu next to the subscription you wish to pause and click Pause Subscription.

  3. Choose an appropriate Pause until date and click PAUSE SUBSCRIPTION.
    ​Note πŸ’¬ the date you choose here is when the next payment will be due. An invoice will be issued on the payment date, when that payment is captured, your subscription will automatically become active again.

Tip πŸ’‘You can un-pause your subscription at any time by clicking the SUBSCRIBE NOW button as shown in the Resubscribe Help article.

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